Suggestion Need to enable the Password Rest Option

[macbook]

Hello,

I am working on FileMaker web site, I like to add new feature to password resetting for our clients, This is how it should works and it works now.

How it works,

Operator will create user account for client and send the login details via email(using FileMaker pro app)

Client will use this login details to login to system via web browser. (this is table based login)

How it should work:

In case client can not login to system there should be alternative option that user can reset password . i am trying to add security question in middle of this operation. does any one have experienced this ? or any

other better idea ?

Thanks for your time

LH