FMP 16 Will not start

[Stickybeak]

When I try to start FMP16 - since the latest update - I get an error message without any part of FMP appearing on the screen. There is a lot of data but the bit that caught my eye is this:

Quote

Application Specific Information:
*** Terminating app due to uncaught exception 'SUNoFeedURL', reason: 'You must specify the URL of the appcast as the SUFeedURL key in either the Info.plist or the user defaults!'
abort() called
terminating with uncaught exception of type NSException

Anybody else having or had this issue?

Any known solution?

Filemaker support seem to think its an Apple problem - something to do with my user account.

Apple seem to think its a filemaker problem.

Happy to supply the rest of the error message if required.

Edited July 18, 2017 by Stickybeak

[Josh Ormond]

Typically FMI support recommends using the full installer on the mac, instead of the "updater". I would try that.

[Stickybeak]

9 hours ago, Josh Ormond said:

Typically FMI support recommends using the full installer on the mac, instead of the "updater". I would try that.

Yep, Ive tried that.

I've copied the plist in the app package from an installation on my laptop but, for some, reason that lets me start fmp 16 rather than fmp 16 advanced. Ive never owned fmp 16 so i find that a bid odd too.

EDIT: Ive just tried to start it and its told me that the app is corrupted.

Edited July 18, 2017 by Stickybeak

[Josh Ormond]

You need to get rid of everything and reinstall from scratch. Leaving anything over, may just be causing issues.

To get rid of everything:

1. Uninstall FileMaker Pro
2. Open a Finder Window
   • Click on the Go Menu and select Computer
   • Go to: User > Shared > Delete the FileMaker Folder
3. Click the Go Menu > Hold Option and Select Library...
   • Go to: Application Support > Delete "FileMaker" folder
   • Go to: Caches > Delete any "com.filemaker..." folders/files
   • Go to: Caches > Delete the "FileMaker" folder
   • Go to: Preferences >  Delete any "com.filemaker...plist" files
   • Go to: Saved Application State > Delete any "com.filemaker..." folders

Then reinstall FileMaker Pro Advanced with the full installer.

[gillian]

So had exactly the same problem, SUFeedURL etc. 

Tried all of the above to no avail, turned out that removing all the plugins from the various plug in folder versions fixed it. I have versions 12 - 16 installed on my OSX 10.11.6 machine.

Should note that just removing the plugins from the version 16 folder failed to solve the problem, have a hunch this is the MBS plugin, but only guessing at this stage... I shall introduce them back one at a time to figure out which of them is affecting the launch.

Seems this is an ongoing issue with various versions of FM installers, found reference to this under an issue reported for 15.02 installer.

[Stickybeak]

I don't run that plugin