Clicks not registering using Cloudmail Plugin

[Kurt]

The Cloudmail file is sending out test emails. 

When the results are called:

Deliveries show OK - sent four emails - and one where the recip had unsubscribed. 3 were delivered and the unsubscribed wasn't delivered. 

Views not showing - I opened one of the emails and clicked on a link. No views showed up.

Clicks don't show - clicked on a link in the 'viewed' email but no clicked showed up in the results.

UNSCRIBE works

 

The outbound email was a plain text message. No HTML.

What am I doing wrong?

 

 

 

[Kurt]

Guess this forum isn't active.

[ryan360Works]

Hi Kurt,

   In order for clicks to work the email needs to be an HTML email.

 

 

[Kurt]

Guess this forum isn't active.

Edited October 5, 2017 by Kurt

[ryan360Works]

Kurt,

Perhaps you missed my last post on this thread?

Quote

 In order for clicks to work the email needs to be an HTML email.

 

[RHelmuth]

Hey Ryan,

I'm having an issue with clicks as well and I'm sending HTML emails. First of all, do I need to embed links in a special way? Also, should auto-generated links (e.g. website URLs) be registering a click?

Thanks,

Reuben

P.S. Should "mailto:" link clicks count?

Edited December 24, 2017 by RHelmuth

[Terrible Toll]

Hi

I just broke the click feature on CloudMail, so I thought I would drop a hint on this thread. Not only does your email have to be HTML for the CloudMail plugin to include view and click feedback, but you have to be careful to use " speech marks in your coding. I rewrote the scripting to merge data from FileMaker and used ' single quote marks to distinguish between the HTML coding and the FileMaker coding instead of using \" .

Using ' worked just fine, but stopped the CloudMail plug-in from applying the code for the click feedback. The example below shows working code using \" - if you replace these with ' then the script works but the click code is not added by the plugin to the email.

Example script that adds the attachment and a thumbnail onto the HTML email :

Case ( 

PatternCount (EMAIL::_g_message_HTML; "<<attachment>>"); Substitute ( EMAIL::_g_message_HTML ; "<<attachment>>"; "<br><a href=\"" & $$attachmentURL & "\" download><img src=\"" & $$attachmentTHUMB & "\" alt=\"Click to view " & EMAIL::Attachment FILENAME & "\" width=\"240\" vspace=\"2\"></a>"); 

Substitute ( EMAIL::_g_message_HTML ; "</body>"; "<br><a href=\"" & $$attachmentURL & "\" download><img src=\"" & $$attachmentTHUMB & "\" alt=\"Click to view " & EMAIL::Attachment FILENAME & "\" width=\"240\" vspace=\"2\"></a></body>") 

)

If there is no <<attachment>> marker in the text then it places the linked image thumbnail at the end of the HTML body.