Tool Bars are "grayed out" in preview mode

[Lisa M.]

So here's the situation I'm in:

 

1) got several custom menus

2) while in a report, I click on Action > Print, Preview, or Send to External Application, the script runs but the tool buttons for "Excel", "PDF", "Print" and "Print Setup" are all grayed out even with equivalent options in the Action menu.  Note that this only happens with the default user (Hologram), and not the Admin user.

Screen 01: Gray Toolbars For end-user

Screen 02: No Gray Bars For Admin

The script that calls the Print, Preview, or Export menu item looks like this:

 

Screen 03: Script to Go Preview Mode, then wait for user action

The default user has permission to print and export, the default has read, create, an delete rights on all relevant fields.

 

Screen 04: Previlege Set for Default User (Hologram) in group (Hologram 360 Users)

 

Did I miss something at oh dark 30 while I was making this?  Any help would be greatly appreciated.

[comment]

Perhaps this can help:

 

[Lisa M.]

3 hours ago, comment said:

Perhaps this can help:

yes, under my “Action” menu there exists equivalent commands to print and export.  I just would have liked the toolbar buttons so it’s one click; but I guess I can write it in my documentation how to print by goibg to the Action menu 🙂

 

[comment]

11 hours ago, Carly F. said:

under my “Action” menu there exists equivalent commands to print and export.

I am not sure you interpret the linked answer correctly. The help states:

Quote

• Buttons on toolbars are linked to menu items. If you customize a menu item that has a toolbar button, you also customize the button, its behavior, and its tooltip.

That means the Print toolbar button will execute your custom menu item only if your custom menu item is based on the existing Print command:

 

 

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P.S. Please type your replies outside of the quote box.

 

 

Edited June 5, 2023 by comment

[Lisa M.]

46 minutes ago, comment said:

I am not sure you interpret the linked answer correctly. The help states:

That means the Print toolbar button will execute your custom menu item only if your custom menu item is based on the existing Print command:

 

 

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P.S. Please type your replies outside of the quote box.

 

 

I will check this the next time I’m at the computer and I’ll post it back here how that dialog is set up 

[Lisa M.]

Hi:

 

My dialog looks like this:

 

[comment]

By default, the "Print" toolbar button appears only in Preview mode - and your custom menu item is not included in Preview mode.

Also make sure the user's privilege set allows printing/exporting.

 

[Lisa M.]

On 6/5/2023 at 10:34 PM, comment said:

By default, the "Print" toolbar button appears only in Preview mode - and your custom menu item is not included in Preview mode.

Also make sure the user's privilege set allows printing/exporting.

 

so sorry for the late reply; been dealing with some personal issues lately.  Great news is that was it... that fixed me 🙂  You are an absolute rockstar!