IWP updates will not run

[sowley]

Hi,

I have Filemaker Server Advanced 8 on OS X 10.4, and I am trying to run the v3 updater (v4 does the same).

It keeps telling me that the Filemaker web service is still running, and that I need to kill it to install the update. However, stopping it in the terminal, and then all other Filemaker services in the Activity Monitor, does nothing to get rid of this error message.

So

1. Is there a fix?

and

2. What can cause this? Is the message right, or will I get this for any error?

If someone had accidentally run a regular FM 8.0 server updater over this Advanced Server installation, and not the proper Advanced updater, would that create this situation? I ask because the service is called "FM Web Publishin" instead of "Filemaker Web Publishing" as per the patch installation instructions, and because the FM Server reports itself as v3, even though the Web Server part is still reporting 8.0.1.

Thanks!