Empty Dialog box after Installation

[andersonk06]

When opening up FMP 14 after installation I receive an empty dialog box with the title FileMaker Pro Trial, no body, and 4 buttons (Buy Now, Close, Enter License Key, and Try FileMaker Pro (try is greyed out)). The installer tells me that installation was complete but I can not get pass this dialog box, even after numerous installation attempts. I have a license key and a Trial email but both ways result in the same thing. If I try entering my license key at this point I receive another smaller empty dialog box with the FMP14 icon on the left. 

I'm running an older MacBook Pro with Yosemite and have enough Ram per the tech specs. I do have FMP 12 installed.

Any thoughts? I need to get working on a project for work and would really like to build it in 14 not 12. 

[dwdata]

Hmmm - when it come to purchasing or recently purchased FileMaker Software, it is probably best to give FileMaker a call and put the ball in their court, They are very friendly to those who just gave them money or those who want to give them money. Free support - you know.

FileMaker
Contact Us: 800-252-3640
Monday-Friday, 7:00 a.m. - 5:00 p.m. Pacific Time (closed on public holidays)

Don Wieland
DW Data Concepts

[andersonk06]

I did just that. We are currently working to resolve the issue, right now they think it might be an interaction between FMP and AutoCad but we've yet to find a workaround. 

[dwdata]

Ball in their court! YES ;-)

Hope they resolve it for you. Let us know the results.

[andersonk06]

3 days later there is a resolution! 

 

If you ever see a start up screen like the one attached try this:

• Uninstall the current installation
• Delete the FileMaker folder in Mac HD/Users/Shared/
• Empty your trash
• Rename your hard drive to something without a space (MacintoshHD)
• Restart 
• Reinstall
• Go to MacHD/Users/Shared/FileMaker/FileMaker Pro/14.0
• Copy the pInfo file
• Go to the application folder, right click on FileMaker Pro 14, Get Info
• Change all permission settings to be Read & Write
• Apply Changes
• Go into the FileMaker Pro 14 folder, right click on FIleMaker Pro and open Show Package Contents
• Paste the pInfo folder in Contents/MacOS/
• Open the application

 

This sounds like a pretty rare problem that they are having and they aren't sure what exactly is causing it but it took us about 6 different attempts to find this solution. Through all of it David at FIleMaker was awesome and never gave up on my computer. 

FMP14 Install Problem2.tiff