We have been getting error code 20603 every day at about the same time of day. When this happens IWP publisher looses communication with the server. Reseting the IWP publisher from the console does not work. Most of the time I can not communite with the server though the admin console also. I have not been able to find anything that gives what this error code means.

Does anyone know what the error code means and/or what is happending to cause this. I am suspecting that the time on the server is off by 13 hours because this is happening about 13 hours before the scheduled back-up time of the server. My IT Support office has not been able to track down the issue, but they set up the server and are a hour behind us, so it there is a 12 hrs difference then the 13 is logical.

Any help you can offer would be greatly appreciated.

Scott

We have figured out the issue and so I am posting the solution for you all.

Basically people were timed out of IWP and the Server and still trying to submit a record. When they did this it caused error 13, then as others who were logged in submitted after error 13 the IWP publisher got confused with all the submission and shut down the publisher.

We have increased the time out setting and instucted staff using IWP to log out if they need to go do somthing else and then come back to IWP, do not leave it up and running unless they are working the items.

Scott

Hello,

Did this solve the error 13 issue? I have done the same thing but continue to get error 13 this was not a problem on my XServe but only on my Windows based server.

Cheers,

Terry