Jump to content

FMP 15 Random Crash on Windows


This topic is 2754 days old. Please don't post here. Open a new topic instead.

Recommended Posts



The FMP 15 crashes randomly after every 2-3 days on windows systems.

I have checked the issue for the fault module in event log (Fault Module Name: mshtml.dll) and some place i checked it was suggested to reinstall the application, which i have tried multiple times. But the crash still occurs.

Is there any possible solutions to avoid it ?

Does it have anything to with the application running a hosted filemaker files or is it a system issue ?

Thanks for help in advance. :)


Event Log Below for the crash:


Faulting Application Path: C:\Program Files\FileMaker\FileMaker Pro 15\FileMaker Pro.exe


Problem signature

Problem Event Name: APPCRASH

Application Name: FileMaker Pro.exe

Application Version:

Application Timestamp: 5706f6ea

Fault Module Name: mshtml.dll

Fault Module Version: 11.0.9600.18450

Fault Module Timestamp: 57c77567

Exception Code: c0000602

Exception Offset: 0000000000aad57f

OS Version: 6.1.7601.

Locale ID: 1033

Additional Information 1: bd38

Additional Information 2: bd38c20a435ecf91f7600d0cd116acda

Additional Information 3: ce62

Additional Information 4: ce6256c209e56407251e741df07c99ae

Edited by Priyabrata
Link to comment
Share on other sites

Its happening with one of the Client.
He shared it's happens in random.

Most of it happens during the certain time block during the day.
I checked the crash logs, most of the crash did happen between 4-6 PM.

Could this be some issue related to system performance issue or system slowdown ?

Link to comment
Share on other sites

This topic is 2754 days old. Please don't post here. Open a new topic instead.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.