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FMP 15 Random Crash on Windows


Priyabrata

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The FMP 15 crashes randomly after every 2-3 days on windows systems.

I have checked the issue for the fault module in event log (Fault Module Name: mshtml.dll) and some place i checked it was suggested to reinstall the application, which i have tried multiple times. But the crash still occurs.

Is there any possible solutions to avoid it ?

Does it have anything to with the application running a hosted filemaker files or is it a system issue ?

Thanks for help in advance. :)

 

Event Log Below for the crash:

Description

Faulting Application Path: C:\Program Files\FileMaker\FileMaker Pro 15\FileMaker Pro.exe

 

Problem signature

Problem Event Name: APPCRASH

Application Name: FileMaker Pro.exe

Application Version: 15.0.1.119

Application Timestamp: 5706f6ea

Fault Module Name: mshtml.dll

Fault Module Version: 11.0.9600.18450

Fault Module Timestamp: 57c77567

Exception Code: c0000602

Exception Offset: 0000000000aad57f

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: bd38

Additional Information 2: bd38c20a435ecf91f7600d0cd116acda

Additional Information 3: ce62

Additional Information 4: ce6256c209e56407251e741df07c99ae

Edited by Priyabrata
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Its happening with one of the Client.
He shared it's happens in random.

Most of it happens during the certain time block during the day.
I checked the crash logs, most of the crash did happen between 4-6 PM.

Could this be some issue related to system performance issue or system slowdown ?

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